Contact Us
We'd love to hear from you
Whether you have a question, feedback, a feature request, or just want to say hello — feel free to reach out. We read every email.
The fastest way to get in touch:
What to Include
To help us assist you quickly, please include:
- Your device and OS version (e.g., iPhone 16 Pro, iOS 18.3)
- BigPlay app version (found in Settings)
- A clear description of the issue or question
- Screenshots if applicable
Common Topics
- Bug reports: Describe what happened, what you expected, and steps to reproduce
- Feature requests: Tell us what you'd like to see in BigPlay
- Playlist issues: Check our Help Center first — most playlist problems have quick fixes
- General feedback: We appreciate it all, good or constructive
Response Time
We typically respond within 24-48 hours. For urgent issues, please include "Urgent" in your email subject line.